The Association was the first in the Country to introduce this unique type of service which, at the time, was new and untested.  However, with foresight and enormous effort in acquiring the best advisers, the service has proved to be a great success that to this day, this type of service is being acknowledged and copied by every employee’s trade union as well as other employers’ organizations in the Country and regarded as essential to their very existence.

This service can simply be referred to as ‘doorstep’ industrial relations service, with a personal touch.  The effectiveness of such a service is of course the convenience.  Manned by experienced Industrial Relations Advisers whom are based in the principal centre of Ipoh, Kuala Lumpur and Kluang and duly supported by Headquarters’ Advisers, this service is widely accepted and well appreciated by our members.


We provide various types of training programs and educational seminars, including instructor led training, workshop and coursework.  MAPA training consultants have vast experience in the field of industrial relations, labour laws, human capital management and occupational, safety and health. They will be able to tailor a program that specifically addresses your learning and performance needs and can be provided at any skill level.


Currently we offer the following in-house training programs:-

  1. Guidelines on Dealing with Dismissal and Employment Misconduct
  2. A Practical and Legal Approach to Conducting Domestic Inquiry
  3. Mock Inquiry
  4. Conducting an Effective Domestic Inquiry
  5. Handling of Discipline and Grievances Effectively
  6. Misconduct at the Workplace
  7. The Employment Contract - Terms and Conditions of Service
  8. Legal Rights and Obligations of Employers and Employees
  9. The Benefits of a Productivity-Linked Wage System
  10. The Employment Act, 1955: Scope and its Implementation
  11. Collective Agreements:  Scope and its Implementation
  12. Status and Rights of Probationers
  13. Condonation and Disciplinary Action
  14. Dismissal, Redundancy and Retrenchment
  15. How to deal with Late Comers and Absenteeism
  16. Social Security and Provident Fund
  17. The Law on the Employment of Foreign Workers
  18. Workers' Minimum Standards of Housing and Amenities Act, 1990; The implementation process
  19. The Right To Transfer
  20. Retirement: Inference and Implication
  21. Maternity Protection
  22. The Doctrine of Constructive Dismissal
  23. Understanding Labour Laws
  24. Industrial Court Awards on Insubordination
  25. Termination on Medical Grounds: Law and Practice
  26. The Law relating to Absenteeism in the Workplace
  27. OSH: Theories of Accident Causation in the Workplace
  28. Negligence in the Context of Employment
  29. Handling Conflict & Employee Discipline at Work
  30. How to prepare the Inquiry Report and Findings of a Disciplinary Inquiry
  31. An Understanding of Collective Agreements, Trade Dispute & Industrial Actions
  32. Post-Retirement Employment: Law & Practice
  33. Managing Problematic Employees: A Practical Approach
  34. Sexual Harassment and Handling of Sexual Harassment
  35. Guidelines in Framing Allegations of Employment Misconducts
  36. The Law relating to Suspension of Employees
  37. The Doctrine of Forced Resignation
  38. The Law relating to Unsatisfactory Work Performance
  39. The Legal Aspects of Fixed-Term Employment Contracts
  40. Handling Absenteeism & Tardiness in the Workplace
  41. The Calculation of Average Earnings & Ordinary Rate of Pay (ORP)
  42. Employers' Obligation under the OSH Act 1994
  43. Labour Ordinance of Sabah (Amendment) Act 2005
  44. Labour Ordinance of Sarawak (Amendment) Act 2005

The fees for member companies are between RM150 and RM200 per person subject to a minimum of RM2,000 for a full day program.


Should any organization require any other programs please contact the relevant regional offices.



a) To advise members on all labour and industrial relations problems and matters;

b) Representation, in respect of any discussions and negotiations with union on any individual disputes or matters;

c) Representation before the Labour Court, Industrial Court or at conciliation meetings conducted by the Ministry of Human Resources;

d) To co-ordinate the implementation of uniform wage rates and terms and conditions of employment; and

e) To gather and collate information and data on practices and related matters to guide members to try and achieve uniformity;

f) To conduct dialogues, seminars and talks.


Generally, the services could be summarized as follows: -
  • To negotiate various collective agreements with employees’ trade unions.  At the National level, the Association negotiates with the NUPW in respect of about six Collective Agreements covering approximately 150,000 workers.  It also negotiates with the AMESU and NUCW in respect of terms and conditions of employment of Clerical, Medical & Health and Technical Staff and Non-Clerical Staff and Port Installations employees respectively;
  • To represent and participate in various Boards, Committees, Councils and Panels set up by Government Bodies on labour and related matters;
  • To co-ordinate uniformity in practices and implementation of policies on labour and related matters among members;
  • To conduct, collate and report on research, survey and studies on matters of interest to members on local as well as nation-wide basis;
  • To advise members on all labour and industrial relations matters, particularly those relating to wages and terms and conditions of employment.