a) To advise members on all labour and industrial relations problems and matters;
b) Representation, in respect of any discussions and negotiations with union on any individual disputes or matters;
c) Representation before the Labour Court, Industrial Court or at conciliation meetings conducted by the Ministry of Human Resources;
d) To co-ordinate the implementation of uniform wage rates and terms and conditions of employment; and
e) To gather and collate information and data on practices and related matters to guide members to try and achieve uniformity;
f) To conduct dialogues, seminars and talks.